Frequently Asked Questions and Answer for HP 902 ink cartridge

Since the firmware update of HP 902 series printers in December last year, there has been a lot of customer consultation about HP 902. The v4ink customer service team extracted the following common and important questions and answers from the customer feedback, hoping to provide some help and guidance for you in the process of using HP 902 ink cartridge.

01. What printers work with the HP 902 ink cartridge?

Printer OfficeJet 6954/6960/6962, OfficeJet Pro 6960/6968/6975/6978 All-in-One Printer works with HP 902 ink cartridge.

02. Whats the difference between HP 902 and HP 902XL?

The major difference between HP 902 and 902XL is the page yield.

HP 902 is standard cartridge which can print up to 300 pages per black and color cartridge. HP 902XL is high-yield cartridge which can print up to 825 pages per black and color cartridge.

Also, HP 902XL will be larger, but they are both suitable for the same printer, and should install the same way as the HP 902 standard cartridge.

03.What is the function of the chip?

The chip is used for printer to identify ink cartridge and record the consumption of the ink.

After each task, the printer will calculate with the original record of the cartridge chip according to the amount of ink required for the task (different tasks use different amount of ink, such as cleaning, printing text, printing pictures), and then update to the chip.

The printer reads the data recorded by the cartridge’s chip. Thus, the printer will remind no ink when the chip detected the original toner running out. 

If you add ink by yourself, you must crack the ink cartridge chip after adding ink, otherwise the printer may not recognize the ink.

Due to the existence of the chip, non original ink cartridge also has the risk of being unrecognized by the printer.

04. Why does HP need firmware upgrade?

The purpose of HP’s firmware upgrade is to improve the performance of the system and hardware carried by HP laser printer and to repair the bug.

05. Can we prevent the printer firmware from updating automatically?

We can turn off the printer firmware update settings to prevent printer from automatically update.

Step 1: Swipe down the screen and press the “Setting” icon on the control panel.

Step 2: Scroll up the screen, choose “Printer Maintenance”.

Step 3: Scroll up the screen, then choose “Update the Printer”.

Step 4: Press “Printer Update Options”.

Step 5: Select “Do Not Check”.

Step 6: Select “No” to turn off auto firmware update.

Click Here for video instruction.

If your printer has been upgraded automatically, you can also restore the printer firmware to the previous version by downgrade the firmware.

Here is the method.

06. Can I Replace Ink Chip by myself?

6 Steps for Replace Ink Chip

Step 1: Purchase ink replenishment kit and smart chip compatible with ink cartridge used in printer. Typically, you can find a kit containing smart chips at an office supply store or online retailer.

Step 2: Turn off the printer, and then remove the ink cartridge according to the instructions in the user’s guide or the label on the inside of the maintenance door cover.

Step 3: Refill the cartridge according to the instructions in the ink refill kit.

Step 4: Adjust the orientation of the ink cartridge so that you can access the smart chip at the bottom. Use tweezers or art knife to gently pry the smart chip until it breaks away from the plastic tab that holds it in place. Or, if the chip has an entrance that allows you to slide it out of the housing, use tweezers to pull it out from under the tab. Remove the old smart chip and set it aside.

Step 5: Insert the new chip into the slot or under the tab at the bottom of the cassette. Gently push the chip down into the tab or slide it into the slot until it is fixed.

Step 6: Turn on the printer and use it normally. After using the tool to reset the smart chip on the ink cartridge, the printer application will no longer display the “ink cartridge used up” or “ink cartridge nearly used up” warning messages.

07. What to do if HP 902 leaking ink?

Replace the ink cartridge. Don’t try to repair it, otherwise, the printer will be damaged as if HP can’t provide service for the printer during the warranty period.

08. What if the printer doesn’t recognize the HP 902 ink cartridge?

Step 1: Remove your new cartridge and replace it with the old one. Leave your printer and go and do something else for 10 minutes.

Step 2: Replace the old cartridge with the new one again.These two steps alone often resolve the issue, so see if your printer now recognizes your new cartridges. However, if you’re still having trouble…

Step 3: Remove the new cartridge. Make sure you place it in a clean and safe place where the cartridge or the surface won’t be damaged.

Step 4: Turn the printer off.

Step 5: Unplug your printer at the wall. It’s important to do both steps 4 and 5 separately, as some printers can remain in sleep mode if you’ve only switched off the power button on the printer control panel. Leave your printer like this for about 10 minutes or so.

Step 6: Plug your printer back in at the wall (but don’t press the power button just yet).

Step 7: Insert your new cartridge.

Step 8: Press the power button on your inkjet printer to restart your printer.

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Why do printers still suck 2018?

  1. Printers are delicate and complex machines. Printer parts are small and accuracy is very important. Small motors with carefully calibrated configurations require very little room for error when operating. Vibrations, high power, heat/cold, and general misuse will lead to maintenance problems sooner or later. Noise is a major complaint in the industry, many manufacturers have switched to plastic gears to reduce sound.
  2. Printers are designed with narrow specifications. Each printer model is carefully engineered to hit certain criteria and design parameters. Unfortunately most people choose a printer that is not properly designed for their printing needs or environment which leads to many common problems.
  3. Printing as an industry is not robustly profitable. Most of the innovations in printing involve finding ways to become more efficient with existing technologies (Ex. PageWide inkjet arrays, LED Laser, etc). Users generally want to do everything they can to cut down costs wherever they can because printing is a hard dollar cost that everyone can see impacting their pocketbook.
  4. Most people do not properly maintain their printer. Inkjets in particular require consistent maintenance to keep the print heads and cartridges clear from clots. Jams are often not properly handled resulting in worn rollers and gears, which leads to jams and then worn parts…
  5. Many printers are designed to be swapped rather than fixed. This is the nature of the beast. For example if you buy a new printer for under $100.00 then chances are its not worth anyone’s time to fix it. A tech would likely charge more than half of the value of a new printer just to look at it. Parts are generally not available for low end printers so anything beyond a common repair is a lost cause. In essence you tend to get what you pay for.
  6. Users tend to find ways to break printers that developers couldn’t have thought of. More features means more points of failure which will lead to more headaches. Using the printer within the specifications of its design is important to a happy printer relationship. The less your printer is spec’d to do the more budget can be invested in specializing for those features.
  7. Print hardware does not keep up with the software its forced to work with. A great example is an OS upgrade for a printer that currently works perfectly. No drivers means no printing in that situation. At some point a vendor must decide what is worth their time and effort to support and eat any losses associated with that decision.
  8. Printers never break at a convenient time. Users tend to only print right when they are done working or heading out the door. The timing of print errors quickly compounds any existing frustration and typically leads to additional problems or hardware failures.
  9. Print error messages are historically not user friendly. For example PC LOAD LETTER which became immortalized from a scene in the movie Office Space. A less popular but still significant print error would be lp0 on fire. Print error messages have improved significantly with the addition of better control panels, LCD screens, Embedded Web Servers and administration software but previous confrontations with printers remain fresh in many users minds.
  10. There are many elements to any printer problem. The output that you see in the paper tray is a result of a series of events including but not limited to the print application, print driver, print spooling service, print server, physical connection, firmware and finally the physical printer components themselves. It takes a while to learn proper isolation techniques so you can quickly and efficiently fix printer problems which most people don’t have the time or interest in doing.
  11. New cartridges are coming out all the time. This means that older ink/toner becomes harder to find and more expensive. Newer machines won’t accept the old ink you have from your last printer. Manufacturers are also working to develop even the smallest improvements in ink or toner cartridge formulas to give them an edge in quality over the competition. Advances in cartridge technology temporarily set back 3rd party cartridge manufacturers who cut into the printer manufacturer’s profit.

8 Incredibly Helpful Tips for Student Printer

Below you will find some general tips tailored to the unique situations that students face on a regular basis.

  1. Printer Types

Laser printers are better for simple text document, flyers, simple image and maintenance.

  1. Ink printers are better for photos, custom document sizes and media types at the expense of more maintenance. Most students are going to be happier with a laser unless their education requires high resolution artwork, photos or special media types.
  2. Keep it simple

A printer with fewer features will have more invested into supporting those parts than a similarly priced printer with more features. Trade short term convenience for fewer points of failure and long term happiness.

  1. Use the print labs for odd jobs

Large paper size? Print Lab. Color print job? Print lab. Special glossy photo paper? Print lab. Students typically have access to a print lab on campus or in the local community they live in. Yes, it will be more expensive upfront. However the print labs are fronting all of the maintenance and support costs for you which makes your life simpler (and avoid you trashing a printer every year).

  1. Avoid wireless printing in dorms

Wireless is great, but most printers only support 2.4 GHz which has limited options for non-overlapping channels. All of the wireless chatter in a dorm is going to cause your printer connections to have problems. Its much safer and easier to use a USB cable or if necessary a network cable to connect to your printer until you can escape the WiFi chaos of the dorms.

  1. Test your printer before you need to use it

Take care of problems before its too late. There’s nothing worse than pulling an all nighter and then receiving printer error messages the morning before a paper is due.Why do Printers Suck #8

  1. Perform regular maintenance

Most new printers will take care of themselves fairly well if you leave them powered on. Read the users guide for suggestions and tips on how to keep the printer working. Keep a spare original cartridge on hand. This is a backup in-case you wish to try refilled cartridges.

  1. Remove cartridges when transporting the printer Particularly when moving in/out. Take out your cartridges, seal them in a bag and keep them separate from the rest of the printer in a climate controlled environment. Toner is more resilient but exposing ink in particular to rapid changes in temperature such as a sun baked/frozen car will cause cartridge failures. That way if there is a leak at least it wont go all over the inside of the printer and cause further maintenance issues

More student printer visit Why Every Student Needs A Printer

What to do to prevent the ill effects of Empty Laser Toner Cartridge to the environment?

An empty printer toner cartridge contains no environmental friendly components. It contains chemical drum, plastics and a powder called carbon, and when the cartridge is empty and you throw it away into a dustbin, or when it arrives in the landfill, it will take 450 years for its decomposition.

This product isn’t biodegradable. And this causes an enormous damage to the environment like water resources animal kingdom etc.

We can easily see that these non-reusable or empty cartridges are moved to the landfills.

So, what to do to prevent the ill effects of Empty Laser Toner Cartridge to the environment?

More than 2000 million printer cartridges are sold each year in worldwide, and more than half (1500 million of those) are sent to landfills. Toner cartridges are both recyclable and reusable, so more eco-friendly options for disposal exist. There are three main choices for keeping printer cartridges out of landfills: Reduce, Refill, Recycle.


The first one is “Reduce”. Reduce your printings, more specifically your unnecessary printings. When you reduce them, you’ll reduce also the involved ink, that reduces the toner on the paper; reducing this, you’ll reduce the paper. And reducing the number of papers, you’ll reduce also the storage required for those papers. It will consequently reduce the use of electricity.


After following the first solution of “Reduce”, the second one is “Refill”.

Send your cartridge to a manufacturer, who will use this cartridge to produce compatible or remanufactured cartridges. In this way, your cartridge will be refilled. You can also refill them on your own following these steps:

  1. Buy a printer cartridge refill kit at an office supply store or from an online retailer.
  2. Put on rubber gloves to prevent getting ink on your hands.
  3. Remove the printer cartridge and locate the two refill holes or toner refill port, which might be under the label.
  4. Follow the directions included with the kit to determine how exactly to fill your cartridges.
  5. Reseal the ink cartridge after refilling it.
  6. Clean the ink refill syringe after each use.


We finally come to the third solution “Recycle”. This cartridge has to be safely disposed. You must give it to an authorized E-waste recycler, who will safely dispose of this cartridge without affecting the environment.

How much does a printer cost? How to save the run cost?

How much does a printer cost?

Printers range from under $100 to over $1000, but it’s not just the printer itself that will cost you money. Running costs and print-per-page costs are the associated expenses that can make you think your bank account has sprung a leak. Ink and toner is the way the manufacturers make their money in this market.

The costs of running a printer include:

  • The purchase price
  • The unit cost of ink or toner cartridges,
  • The cost of paper,
  • The cost of electricity to keep your printer on stand-by.

How to save the printer run cost?

  • Draft mode – most printers will let you select a draft mode for printing, which will use less toner. This may be all you need for general text documents. Likewise, check the software settings for a black-only mode, which will avoid mixing in colour toner with black. Some printers do this to produce super-rich blacks for high-quality prints, but it’s unnecessary and costly for general printing.
  • Duplexing (automatically printing both sides) – convenient and cuts paper costs. It’s also more environmentally friendly.
  • Outsource – specialist photographic kiosk machines at shopping centres or online services can output glossy standard size (5×7, 6×4) photos at only a few cents per print. Take advantage of advertised low-cost offers to print a lot of photos at one session. Online services can also print your photos in specially designed ready-made photo albums, calendars and cards. Search the web for “online photo service” to find the best deals.
  • Compatible cartridges – you can use compatible cartridges from other manufacturers, but be careful. If your cheap alternatives are defective, they might leak toner or ink into your printer and you’ll have serious difficulty cleaning it up. (One tip: spilled toner powder can often be removed with adhesive tape without touching sensitive surfaces). I would recommend V4ink to my friends, it’s much better than most of compatible toner cartridge brand, and also they do have good customer services.
  • Cartridges can be bought online, and often (particularly laser cartridges with high unit cost) delivered free of charge within a day or two, so you can almost certainly save money by shopping around.
  • Refill, recycle – refilling your cartridges could save you money over buying new ones each time. Note that not all models have cartridges suitable for refilling. If that’s the way you want to go, check with your local cartridge recycler for pricing and availability before buying your printer.
  • Power costs – these are usually negligible (less than $10 per year), but watch out for those printers we flag as poor on power consumption.

How to Solve the Problem that Printer Can’t Recognize the New Toner Cartridge?

Most people may encounter the problem that their printer can’t be precisely recognized the newly bought cartridges, and such problem take up too much of their time and energy. Don’t worry, here we collect and integrate the most complete information here, and sincerely wish they will be useful when you in need.

  1. Check out the cartridge itself

This is the most fundamental problem and the most overlooked problem. Try to seek for the problems from the cartridge, you may find out the perfect solution.

If the new toner cartridge has a chip, such as hp cf217a toner:

Step 1: Clean the chip with an eraser and re-install. Be careful not to be too hard to hurt the internal structures of the cartridges.

Step 2: Gently put the chip inside the cartridges, and then place the cartridges inside the printer.

Step 3: Start up and turn off the printer repeatedly for 5 times.

If the new cartridge doesn’t have a chip:

Step 1: Make sure that when a cartridge is already installed in one printer, it can’t be used in another printer. Then you should check out your printer whether the printer has the problem.

Step 2: Make sure that the protective cover is opened and closed smoothly.

Step 3: If it still doesn’t work, turn off the printer. Then clean the electric shock inside the printer and re-install the cartridge.

  1. The printer is not properly set up

Many people may not realize that their printers need some setup operations when they buy compatible toner cartridges. For example, there has a “chip” in some HP printer which it can recognize whether the cartridge you buy is original. If you have bought the compatible toner cartridge for using, we suggest you operate following operation:

Step1: Turn off the power and unplug the printer’s power cord;

Step 2: Reconnect the power cord;

Step3: Press and hold the “on/resume” and paper size button when the lights start flashing;

Step4: Only release the button when the “on/resume” light is flashing.

After cleaning your printer, reset your printer again. Sometimes you can just only need to ignore some error messages during the setting process and just disconnect the cable and connect it again. Or you can try to reset your laser printer to see if it works and repeat the process until it back to normal.

If you still can’t make your printer work recognize the new printer cartridges, do not forget to check out whether the cartridge is compatible or suitable with your printer. If your new printers don’t match the cartridges, change another right one right away. Or if you want, come to contact us or leave your doubts here, we will try our best to provide you with most efficient solutions.

Five Factors You must See before Your Office Consumables purchase

The first of all is to see the effects. The effect is undoubtedly an important measure of a print / copy supplies. Copier effect is to see the text image resolution, whether the distortion will appear, or if the contrast will be large. The original print supplies are no doubt the best, but now there are many universal consumables manufacturer’s technology and it has reached international standards. That leads to the fact that the production of supplies in the printing effect doesn’t have too much difference from the original supplies.
The second is to look at the quality. This includes whether the cartridge will leak ink, toner cartridges will leak or appear ash in the end of papers and so on. Because sometimes there seem to be no problem with the printing effect of the product, but after long-term use of color, print files may appear disconnected and so on. There are some inferior generic printer supplies or fake consumables, easily leading to plugs of the printing head, print quality problems such as the decline. The most serious situation will lead to print head damage, and let the equipment become scrapped.
The next point is to look at the price. Consumables prices have always been user’s concern. After all, people often need to buy supplies and supplies directly determine how much are the costs later. In the printing supplies price issue, the original supplies are expensive, but the print quality is good, and the effect is guaranteed; for general supplies there are no certain industry standards, and the price varies. For photocopier, when it copies faster, there will be more features, and the price will be higher, followed by more expensive supplies and accessories.
And then you need to look at the brand.
In the purchase of photocopiers supplies link, the brand is also crucial. Quality supplies brand, not only allows users to save money, but also let them worry less in the process. Some poor quality supplies their selves have weak production technology and bad material selection. In printing, and the output of the program, it may cause some damage to the copier. Serious or it can even cause internal failure, reducing the life of copiers. So choose a regular brand of supplies is very important.
Finally it comes to after sales services. Print cartridge is a kind of consumables. It is common for companies or some users who print large quantities. Therefore, there are some occasions when the consumables or the improper use of the consumables may cause occasional plugs, print breakage and other failures. And usually to solve these problems, the user will turn to manufacturers for after sales and technical support, so perfect after-sales service is very important to user experience. Come to check CF217A, which can give you perfect answer.